Refund policy
At MiaBump, we want you to feel comfortable and confident with every purchase. Because some of our products are intimate apparel, return and exchange eligibility may vary by product type.
Please review the policy below before requesting a return or exchange.
1. Maternity Underwear & Support Essentials
Includes: Maternity briefs, nursing bras, maternity leggings, postpartum support items, and similar comfort essentials.
Return Window
Eligible return requests may be submitted within 60 days of delivery.
Size & Fit Issues
If your item does not fit as expected, please contact us within 5 days of delivery.
We’ll help you with the available size exchange options.
Requests submitted more than 5 days after delivery may not qualify for a size-related exchange.
Hygiene Policy
For hygiene reasons, underwear that has been worn, washed, or had its protective packaging or hygiene seal removed cannot be returned for change-of-mind reasons.
Eligible Returns & Exchanges
✓ Incorrect size received
✓ Wrong item received
✓ Damaged or defective item
✓ Eligible size/fit issue reported within 5 days
Not Eligible
✗ Change-of-mind returns for worn or opened underwear
✗ Items that have been washed or worn
✗ Size issues first reported more than 5 days after delivery
✗ Items damaged through misuse or improper care
2. Maternity Clothing
Includes: Maternity dresses, tops, pants, and other non-intimate clothing.
Return Window
Eligible items may be returned within 30 days of delivery.
Return Conditions
Items must be:
- Unworn
- Unwashed
- Free from stains, odors, or damage
- Returned with original tags and packaging where applicable
Eligible Returns
✓ Item does not fit and is reported within 5 days
✓ Incorrect size received
✓ Wrong item received
✓ Damaged or defective item
Not Eligible
✗ Items that have been worn or washed
✗ Items without original tags where applicable
✗ Items damaged after delivery through misuse
✗ Size issues first reported more than 5 days after delivery
Order Cancellations
Need to cancel your order? Please contact us as soon as possible.
Cancellation requests submitted before your order has been processed or shipped may be accepted.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
We recommend contacting us immediately if you need to make a change.
How to Request a Return or Exchange
Step 1: Email us at support@miabump.com
Step 2: Include:
- Your order number
- The item you would like to return or exchange
- The reason for your request
- Photos if the item is damaged, defective, or incorrect
Step 3: Our support team will review your request and provide return or exchange instructions.
Step 4: Return the item according to the instructions provided.
Step 5: Once the return has been received and approved, we’ll process your refund or exchange.
Please do not send items back without contacting us first.
Refund Processing
After an approved return is received:
- Please allow 5–7 business days for inspection and processing.
- Once approved, refunds will be issued to your original payment method.
- Your bank or payment provider may take an additional 5–10 business days to display the refund.
Original shipping charges are generally non-refundable unless the item was incorrect, damaged, or defective.
Optional Size Exchange Protection
Pregnancy can change your body quickly. Where offered at checkout, MiaBump Size Exchange Protection gives you additional flexibility if your size changes.
Depending on the option purchased, benefits may include:
✓ Additional size exchanges during the coverage period
✓ Return shipping for eligible size exchanges
✓ Priority exchange processing
✓ No exchange restocking fee
Size Exchange Protection applies only to eligible size and fit issues and does not override hygiene restrictions, final-sale exclusions, or other conditions in this policy.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.
Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Questions?
If you need help with a return, exchange, or refund, contact us at:
Our customer support team will be happy to assist.